How refunds work on digital guides, and your statutory rights.
This policy covers digital products bought directly from SleepOriginal. Products bought from Amazon or another retailer are covered by that retailer's own returns policy, not this one.
Your 14-day right of withdrawal
If you are a consumer in the UK or the EU, you normally have 14 days to withdraw from a distance contract without giving a reason.
Because our guides are digital and delivered immediately, at checkout you are asked to expressly request immediate delivery and to acknowledge that you lose the right of withdrawal once your download begins. That is a requirement of consumer law, not a restriction we invented.
- If you have not started your download: your 14-day right stands, and we will refund you in full.
- If you have downloaded the guide: the statutory right no longer applies — but please read on, because we still may be able to help.
If something is wrong with your purchase
Regardless of the above, you are entitled to a remedy if the product is faulty, corrupt, materially not as described, or was never delivered. Your statutory rights are unaffected by anything on this page. Tell us and we will fix it, replace it, or refund it.
If your download does not work
Download links can expire or hit their usage limit. This is not a fault with your purchase and it is easily fixed — email us with the address you bought with and we will restore your access. You do not need a refund for this.
Our discretionary approach
We would rather you have a guide you find useful than money we did not earn. If you have downloaded a guide, given it a genuine go, and it is simply not what you needed, contact us within 30 days of purchase and tell us why. We consider these requests reasonably and in good faith.
We may decline where there is evidence of abuse — for example repeated refund requests across multiple purchases, or redistribution of a guide in breach of its licence.
How to request a refund
Email hello@sleeporiginal.com with:
- the email address used for the purchase;
- your order number, if you have it; and
- a brief note on what went wrong.
We aim to reply within three working days. Approved refunds go back to your original payment method, normally within 5–10 working days depending on your provider.
Bundles
Where you bought a bundle, refunds are assessed on the bundle as a whole rather than on individual guides within it.
Products bought from Amazon or other retailers
We do not sell, ship or take payment for third-party products, so we cannot refund them. Contact the retailer directly — their returns window and process apply. See our Affiliate Disclosure.
Contact
Email hello@sleeporiginal.com.